How to handle conflict before it’s a big deal

• Understand conflict as a natural and necessary part of collaboration, and a potential source of growth, clarity, and innovation.
• Develop practical skills for engaging with conflict early and constructively, without creating resentment or shutdown.

1. Psychological Safety: Learn how your ability to handle conflict well is a precondition for psychological safety.
2. Nervous System States: Understand how physiological responses to stress shape conflict behavior and how to regulate yourself (and others).
3. Triggers: Learn about triggers and how to notice them, so you can interrupt the cycle before it spirals.
4. Conflict Paradigms: Understand the difference between a punitive and restorative mindset and their (dis)advantages.
5. Escalation and Mediation: Know what to do when you are stuck.
6. Non-violent Communication (NVC): Learn how to communicate your needs without judgment, demand, or defensiveness.
7. Effective Apologies: Learn how to make apologies that truly repair trust.

Format: In-house group workshop (5-12 ppl)

Duration: 4 hours

Cost: 999€ per group